Our star naming documents are uniquely tailored to each individual, making them ineligible for return or refund due to their personalized nature.
However, non-personalized items, such as our zodiac necklaces and picture frames, can be returned within 14 days of receipt. To initiate a return, please send the items to:
Youvendo GmbH, Im Stoeckacker 18, 79224 Umkirch, Germany
Upon receiving the returned items, we will process your refund using the original payment method.
Please note, we currently do not provide free return shipping labels. The money-back guarantee is not applicable to personalized products as they are custom-made for you. Additionally, digital products and vouchers are not eligible for revocation once dispatched.
Quality Assurance and Customer Satisfaction
Should your items arrive damaged or if an error has occurred, please rest assured that we are committed to rectifying any issues. Our paramount goal is your satisfaction, and you need not worry. We will make every effort to correct any mistakes or replace damaged goods to ensure that you are completely satisfied with your purchase.
For detailed information, please review our Refund Policy.