YOUR ORDER
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Can I change my Order / Shipping Address?
If you need to make any changes to your star naming or dedication, simply reach out to us with your request. Should there be any typos or errors in your naming or dedication message, we're here to help correct your certificate and the corresponding entry in the International Space Register at no ... -
How and when will I receive my digital star naming documents?
Once you have named a star through our service, the process for receiving your digital documents is straightforward and designed for your convenience. Here’s what you need to know: Check Your Email: We aim to send your digital star naming documents to the email address you provided at checkout w... -
How do I track the status of my physical package?
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a direct link to track your package. You can use this information to monitor the delivery status of your order. Additionally, for immediate access to your order status or to track ... -
I have not received an Order Confirmation / Shipping Confirmation?
The order confirmation is designed to be automatically sent to your email address immediately following your order. If you haven't received this confirmation, we recommend first checking your spam or junk mail folder. Should the order confirmation still be elusive, it's possible there may have be... -
Is it possible to cancel the Order?
Cancellation Policy for Star-Naming.com Orders: Upon placing an order, a digital certificate is promptly prepared and dispatched. This serves as your immediate proof of the star naming. Due to the instant provision of the digital certificate, cancellation is not possible after its dispatch, for ... -
Our star naming documents are uniquely tailored to each individual, making them ineligible for return or refund due to their personalized nature. However, non-personalized items, such as our zodiac necklaces and picture frames, can be returned within 14 days of receipt. To initiate a return, ple...
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Upon finalizing your order, the digital documents for your star naming are swiftly generated and dispatched directly to your email. This process typically takes a few minutes to an hour, ensuring you receive your digital star naming documents promptly. For those opting for physical packages, we ...